Privacy Policy

A legal disclaimer

At Bookyouralps.com, your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services to book short-term rental properties in the Alps.

1. Who We Are
Bookyouralps.com is a platform dedicated to showcasing and facilitating short-term rental properties in the Alpine region. We act as an intermediary between property owners or managers and guests.

2. Information We Collect
When you use our services, we may collect the following types of personal data:

a. Booking & Contact Information
Full name

Email address

Phone number

Home address (if required for invoicing or contracts)

Guest details (e.g., number of guests, names if applicable)

b. Payment Information
Payment card details (processed securely through our third-party payment provider)

Billing address

c. Property Use Data
Check-in/check-out dates

Rental preferences and requirements

Communications with hosts or customer support

d. Technical Information
IP address

Browser type and device information

Cookies and usage data (see Section 8)

3. How We Use Your Data
Your information is used for the following purposes:

To process your booking and confirm reservations

To communicate with you before, during, and after your stay

To comply with legal and tax obligations (e.g., local guest registration laws)

To improve our website and services

To send relevant service communications or promotional offers (only with your consent)

4. Sharing Your Data
We only share your data in the following cases:

With the property owner or manager to facilitate your stay

With payment processors to handle transactions securely

With local authorities, where legally required (e.g., guest registration or tourist tax reporting)

With IT service providers helping us host or manage the site and email systems

We do not sell your data to third parties.

5. Legal Basis for Processing (GDPR)
We process your personal data based on:

Contractual necessity: To fulfill your booking request

Legal obligation: For compliance with local laws

Legitimate interests: To improve our services and prevent fraud

Consent: For marketing or optional communications

6. International Transfers
Your data may be processed or stored outside the EU (e.g., by cloud service providers). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or providers with GDPR-compliant frameworks.

7. Data Retention
We retain personal data:

For up to 7 years for legal/accounting purposes

Shorter for marketing data, based on your consent and activity

You may request deletion sooner unless retention is legally required

8. Cookies & Tracking
We use cookies and similar technologies to:

Ensure proper site functionality

Analyze site traffic and user behavior

Offer tailored promotions (if accepted)

You can control or disable cookies via your browser settings.

9. Your Rights
You have the following rights under GDPR and applicable privacy laws:

Right to access your personal data

Right to rectify inaccurate data

Right to erasure ("right to be forgotten")

Right to object or restrict processing

Right to data portability

Right to withdraw consent at any time

To exercise these rights, contact us at: privacy@bookyouralps.com

10. Data Security
We take technical and organizational measures to protect your data, including encryption, secure hosting, and strict access controls.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data:

Book Your Alps
Email: privacy@bookyouralps.com

12. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated on our website and via email if applicable.